Surabhi Group, as a call center-based company in Durgapur, would likely specialize in providing outsourced customer service, technical support, telemarketing, and other related services to businesses and organizations.

Their services might include:

1. Customer Support: Handling customer inquiries, complaints, and providing assistance via phone, email, or chat to ensure a positive customer experience.

2. Technical Support: Offering troubleshooting and technical assistance for products or services, resolving issues, and providing guidance to customers.

3. Telemarketing: Conducting outbound calls for sales, lead generation, market research, or promotional campaigns on behalf of clients.

4. Back Office Support: Performing administrative tasks such as data entry, documentation, and other backend operations as required by clients.

5. Multichannel Support: Providing customer assistance across multiple communication channels like phone calls, emails, live chat, and social media platforms.